Kingaroy Cabins are proud members of the South Burnett Tourism Association,
and we're strong supporters of the South Burnett wine industry too. So when
you stay with us you're staying with holiday professionals!
This statement sets out our policies relating to the privacy of your personal
BIG4 Kingaroy Holiday park is firmly committed to protecting your privacy
as you interact with us from time to time. We aim to maintain a safe and
secure system of handling your personal individual information, whilst still
providing access to your personal information when required.
For this reason, we ensure that your personal information is handled in strict
compliance with the Commonwealth Government's National Privacy Principles,
which were passed on 21 December 2001. Further information on Australian
privacy laws is available from the internet site
This policy sets out the principles that BIG4 Kingaroy Holiday Park adopt
in order to protect your personal information. These principles deal generally
with our collection, use and disclosure of, and your access to information
we may have recorded about you.
1. Collection of your Information
We only collect personal information that is necessary for us to carry on
our business functions. What information we collect depends on the nature
of our dealings with you, and usually in relation to caravan and camping
sites and/or accommodation and/or services provided to you by us. We will
normally collect directly from you any information we have about you.
Occasionally, we may receive information about you from third parties, but
if we are to use such information for any reason, will let you know shortly
after we receive it.
2. Use and Disclosure of your Information
We will only use your personal information for the reasons we collected it.
Unless we have first obtained your consent, these reasons and the parties
to whom we might disclose it will be reasonably apparent to you when we collect
your information and our use and disclosure of that information will only
be for our business activities.
If we have marketed our products and services to you and you no longer wish
to receive those sorts of communications from us ,you should contact Geoff
Clayton on (07) 4162-1808 and we will ensure this is corrected. Any other
use or disclosure we make of your personal information will only be as required
by law or permitted by the Privacy Act 1988.
3. Data Quality and Security
We will take all reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is
accurate, complete and up to date;
(b) protect the information from misuse, loss or unathorised access, modification
or disclosure both physically and through computer security methods;
(c) destroy or permanently de-identify the information if it is no longer
needed for any purpose.
4. Access to and Correction of your Information
If you would like access to any records of personal information we have about
you or you believe any information we have about you requires correction,
contact Geoff Clayton on (07) 4162-1808.
This statement sets out our policies relating to spam (ie unsolicited commercial
Our web site is operated in compliance with the Australian Spam Act
, which may be viewed online at a variety of locations (just search
Google for the Act's name).
In a nutshell, we don't send out any spam emails. Nor do we do business with
any individual or company who does. And we encourage all our visitors to
We also use anti-spam filtering on our emails and we report any Australian
who spams us to the proper authorities on receipt of their spam.
Again, we encourage our visitors to do likewise in countries which have
equivalent legislation to Australia. Or to request their legislators enact
similar legislation in countries which don't yet have anti-spam laws; or
to toughen existing laws up to Australian anti-spam standards where existing
laws are weak.
BIG4 Kingaroy Holiday Park is an independent member of BIG4 Holiday Parks
Australia Pty Ltd, the owner of the BIG4 Trademark
The information presented on our web site is the result of personal, original
effort by us and we retain the copyright on all information and graphical
materials shown here (except those which are licensed and/or used with the
permission of the copyright owner). You can only reproduce materials shown
on this website if you receive our written permission to do so.
We try to keep our web site current at all times but there may be occasions
when some part of it is out of date because real life circumstances change
faster than our web site can accurately reflect them.
Even so, we appreciate that our visitors rely on our web site to be 100%
accurate at all times. So we'll happily remedy any inaccurate information
as soon as we're made aware of it. If you believe you've discovered an error
we should correct or update, please
email us about it.
All accommodation bookings and cancellations at Kingaroy Cabins and the BIG4 Kingaroy Holiday
Park are taken in accordance with the following policies:
A credit card deposit equivalent to the first night's stay is required at the
time of booking. The Park will process a charge against your credit card and
post or email a confirmation to the address supplied. The balance is due upon
For tent sites and caravan sites, additional adults or children aged 2-15
years attract an extra tariff of $10.00 per night. The additional tariff applies
for any more than 2 people.
For cabins and villas, additional adults attract a tariff of $22.00 per
night and children aged 2-15 years attract a tariff of $17.00 per night.
This additional tariff applies for any more than 4 people if you're booking
a 2-bedroom villa or 2-bedroom executive villa; or any more than 2 people
if you're booking any of our other types of accommodation.
Linen is provided to all* accommodation and the main beds are made (*Park Cabins
have linen packs provided to the main bed only; linen hire - if required - is
available for all other beds).
Bunk Beds - "Warning, top bunk beds are not suitable for children under 12
years of age" as stated in Australian Standards (AS/NZS 4220).
While our tariffs generally match the rates shown on our website, all rates
are subject to confirmation at the time of booking and are subject to change.
Cancellation Policy: Changes and cancellations for stays must be made
more than 72 hours prior to arrival (Note: for the purposes of the Cancellation
Policy, 'arrival' time is 2pm). If a cancellation is within 72 hours of arrival
the deposit is forfeited and no credit will be issued. Please be aware that the
Cancellation Policy WILL apply should an event be cancelled for any reason,
including bad weather.
Booking Charges and Refunds After Arrival: Changes and cancellations
for stays must be made more than 72 hours prior to arrival (Note - for the
purposes of the Cancellation Policy "arrival" time is 2:00pm). If a cancellation
is within 72 hours of arrival the deposit is forfeited and no credit will be
issued. Please be aware that the Cancellation Policy WILL apply should a booking
be cancelled for any reason, including bad weather.
Unless prior arrangements are made. payment must be made in full at the time of
check-in. Where late arrival arrangements have been made, the balance of the
tariff will be applied to the credit card and the receipt/tax invoice will be
issued. Amex cards attract a 4% fee, Mastercard and Visa 1.25%. BIG4 online
bookings will incur a $1.50 transaction fee. Please note that no refunds or
credits will be permitted after arrival if you vacate early.
We reserve the right to hold credit card details until Management is satisfied
that there are no monies outstanding. At this time credit card details are
deleted from our system. The credit card may be charged should there be losses
or damages to Park property. In addition, extra cleaning charges will apply
should accommodation be found to be in an unreasonable state.
Guests checking into cabins or villas are required to complete a registration
card on arrival.
- BIG4 Kingaroy Holiday Park is an Australian website.
Non-Smoking Policy: All internal areas including accommodation and
other buildings are non-smoking areas. A $200.00 cleaning and deodorising
charge will apply if this guideline is breached.
Lost Property: Non-perishable lost property is held for a maximum
of 3 months, after which the property is offered to charity or otherwise
disposed of. Guests are responsible for contacting us should any items be
left at the Park after checkout.
Reception Hours: 8:00am-6:30pm (Mon-Sat) and 8:30am-5:30pm
(Sundays and P/Holidays*). Guests arriving after hours must contact the Park
during office hours to make alternative arrangements. Guests who fail to arrive
on the designated day or who arrive after close and have not made alternative
arrangements will forfeit the cost for the first night.
* Please contact Reception regarding Christmas and New Year's trading hours.
Check-in time begins at 12:00 noon for tent and caravan sites, and at 2:00pm
for all other types of accommodation. Check-out time finishes at 10:00am.
A late check-out may be available for a fee.
Special requests are on a request basis only and are not guaranteed at the
time of booking.
Accommodation is serviced weekly for stays of 8 days and longer. Additional
services are available at an extra charge.
A credit card must be produced in the name of the person staying at the Park
on check-in. Any damage caused, losses, extra cleaning charges or outstanding
amounts may be charged against that card, which will be recorded. Minimum night
stays apply during the Easter, Christmas and New Year holiday periods and on
long weekends. Adult rates apply to persons over 15 years. Child rates apply
to guests aged 2-15 years. Infants aged under 2 years stay free.
Animals: Dogs are welcome on application and at the manager's discretion
unless required by law. Dogs and/or pets are not permitted inside any Park-owned
caravan, cabin, villa or other building or common area for any reason. Please
contact Reception for any further details about our Dog Policy.
We reserve the right to eject any guest from the Park who is deemed by Management
to be behaving in a socially unacceptable manner; causing damage, disturbing other
guests; using unacceptable language; or otherwise breaching Park Rules. No refund
will be given and charges will apply for any damage caused, losses and extra cleaning
We also reserve the right to refuse a booking at any time from any person
reasonably believed to be not the person named on the booking request or
the person named on the credit card; from anyone not authorised to use the
card; from anyone not able to pay for any charges; from anyone who may cause
damage to the property or to other guests; from anyone who exhibits socially
unacceptable behaviour; from anyone who may be younger than 18 years of age
and not accompanied by a responsible adult; or from anyone who is concealing
a dog or unauthorised animal.
Credit Cards: Most major credit cards are accepted, but please note that
a 4% credit charge applies to American Express Cards.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular
BIG4 Holiday Park. BIG4 Holiday Parks facilitates the booking service and is not
responsible for the provision of services, standard of facilities or payments
received. All bookings are made directly with the individual owner of a BIG4
Member Park and therefore BIG4 Holiday Parks will not accept any claims for
refunds or credits.
If you have any questions, please freecall us on 1800 502 218 or
send us an email. We'll be
only too happy to assist you!